Due to rapid expansion and business needs, we are now looking for a Senior Support Analyst to assist clients using our platform and to ensure maximum uptime and security of cloud services.

Responsibilities

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers to design and test enhancements
• Monitor cloud-based production systems to ensure maximum availability
• Ensure new and existing cloud services utilize the latest security practices
• Follow CoreTRM standards, procedures, and policies

Requirements

• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment
• Preferably with 5 years or more of experience in an IT role
• Knowledge of technologies used including HTML5, CSS, Bootstrap, JSON, REST API, C# and cloud environments
• Knowledge of the oil & commodities trading industry is helpful but not mandatory

To apply please email sophie@coretrm.com

We regret that only shortlisted candidates will be contacted.