Due to rapid expansion, we are now looking for a Senior/Principal CTRM & Support Consultant based in United Kingdom to implement our software for our clients and provide on-going support to them on using our platform. This role will be of hybrid nature consisting of remote work and on-site in our clients' offices all over the world. The suitable candidate must be comfortable with business travel.

Responsibilities

• Configure and implement CoreTRM successfully for clients
• Understand and document client requirements
• Identify any gaps and determine appropriate solutions
• Extend the core product using the data model and the scripting extensions
• Design and configure interfaces to other applications
• Facilitate and ensure user acceptance
• Carry out training for end-users
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers to design and test enhancements
• Follow CoreTRM standards, procedures and policies
• Provide ongoing support to clients when required
• Travel to or based at client sites, including overseas (subject to COVID restrictions), when required
• Provide guidance and mentorship to junior consultants
• Provide Subject Matter Expertise (SME) to clients, projects and consultants

• Provide ongoing support to clients on using our platform
• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Provide cover for other support analysts in other geographical locations when needed

If interested, please email sophie@coretrm.com

We regret that only shortlisted candidates will be contacted.