Due to rapid expansion, we are now looking for a Senior/Principal CTRM & Support Consultant based in United Kingdom to implement our software for our clients and provide on-going support to them on using our platform. This role will be of hybrid nature consisting of remote work and on-site in our clients' offices all over the world. The suitable candidate must be comfortable with business travel.

Responsibilities

Implementation

• . Configure and implement CoreTRM successfully for clients
• . Understand and document client requirements
• . Identify any gaps and determine appropriate solutions
• . Extend the core product using the data model and the scripting extensions
• . Design and configure interfaces to other applications
• . Facilitate and ensure user acceptance
• . Carry out training for end-users
• . Raise change requests for platform enhancements
• . Liaise with CoreTRM product developers to design and test enhancements
• . Follow CoreTRM standards, procedures and policies
• . Provide ongoing support to clients when required
• . Travel to or based at client sites, including overseas (subject to COVID restrictions), when required
• . Provide guidance and mentorship to junior consultants
• . Provide Subject Matter Expertise (SME) to clients, projects and consultants

Support

• . Provide ongoing support to clients on using our platform
• . Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• . Log all support issues in the company issue tracking system
• . Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• . Perform ongoing configuration of support issues
• . Work with new clients to ensure smooth transition from implementation to support
• . Resolve or explain issues to client satisfaction
• . Escalate issues to the development team when appropriate
• . Raise change requests for platform enhancements
• . Liaise with CoreTRM product developers on changes and enhancements
• . Provide cover for other support analysts in other geographical locations when needed

If interested, please email sophie@coretrm.com

We regret that only shortlisted candidates will be contacted.