• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• Any other ad-hoc duties if needed

• Undergraduates in any discipline
• Knowledge of commodity or oil trading is helpful but not mandatory
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment
• Believer in systems, and business processes

To apply, please email recruit@coretrm.com

We regret that only shortlisted candidates will be contacted.