Careers : Support Analyst (New Opening)

Aug 2022
Due to rapid expansion and business needs, we are now looking for a support analyst in Singapore to assist clients using our platform.

Responsibilities

  • • Provide Level 1 and Level 2 support via email, IM and phone to existing clients
  • • Log all support issues in the company issue tracking system
  • • Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
  • • Perform ongoing configuration of support issues
  • • Work with new clients to ensure smooth transition from implementation to support
  • • Resolve or explain issues to client satisfaction
  • • Escalate issues to the development team when appropriate
  • • Raise change requests for platform enhancements
  • • Liaise with CoreTRM product developers on changes and enhancements
  • • Follow CoreTRM standards, procedures, and policies
  • • Provide ad-hoc cover for other support analysts (including overseas ones) when needed.
  • • Other ad-hoc duties if needed

Requirements
  • • IT Knowledge/skills is helpful but not a must
  • • Understanding of oil trading is helpful but not a must
  • • Excellent communication and analytical skills
  • • Ability to thrive in a very fast-paced and dynamic environment

Forward cv to sophie@coretrm.com