Careers : Support Analyst - SINGAPORE
Jan
2023
Due to rapid expansion and business needs, we are now looking for a support analyst in Singapore to assist clients using our platform.
Responsibilities
- • Provide Level 1 and Level 2 support via email, IM and phone to existing clients
- • Log all support issues in the company issue tracking system
- • Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
- • Perform ongoing configuration of support issues
- • Work with new clients to ensure smooth transition from implementation to support
- • Resolve or explain issues to client satisfaction
- • Escalate issues to the development team when appropriate
- • Raise change requests for platform enhancements
- • Liaise with CoreTRM product developers on changes and enhancements
- • Follow CoreTRM standards, procedures, and policies
- • Provide ad-hoc cover for other support analysts (including overseas ones) when needed.
- • Other ad-hoc duties if needed
Requirements
- • IT Knowledge/skills is helpful but not a must
- • Understanding of oil trading is helpful but not a must
- • Excellent communication and analytical skills
- • Ability to thrive in a very fast-paced and dynamic environment
Forward cv to sophie@coretrm.com