Due to rapid expansion and business needs, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

• • Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• • Log all support issues in the company issue tracking system
• • Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• • Perform ongoing configuration of support issues
• • Work with new clients to ensure smooth transition from implementation to support
• • Resolve or explain issues to client satisfaction
• • Escalate issues to the development team when appropriate
• • Raise change requests for platform enhancements
• • Liaise with CoreTRM product developers on changes and enhancements
• • Follow CoreTRM standards, procedures, and policies
• • Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• • Other ad-hoc duties if needed

Requirements

• • IT knowledge/skills is helpful but not a must
• • Understanding of oil trading is helpful but not a must
• • Excellent communication and analytical skills
• • Ability to thrive in a very fast-paced and dynamic environment

To apply please email recruit@coretrm.com

We regret that only shortlisted candidates will be contacted.