Careers : Support Analyst - SINGAPORE

Sep 2023

Due to rapid expansion and business needs, we are now looking for a support analyst to assist clients using our platform.


  • . Provide Level 1 and Level 2 support via email, IM and phone to existing clients
  • . Log all support issues in the company issue tracking system
  • . Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
  • . Perform ongoing configuration of support issues
  • . Work with new clients to ensure smooth transition from implementation to support
  • . Resolve or explain issues to client satisfaction
  • . Escalate issues to the development team when appropriate
  • . Raise change requests for platform enhancements
  • . Liaise with CoreTRM product developers on changes and enhancements
  • . Follow CoreTRM standards, procedures, and policies
  • . Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
  • . Other ad-hoc duties if needed
  • Requirements

    • . IT knowledge/skills is helpful but not a must
    • . Understanding of oil trading is helpful but not a must
    • . Excellent communication and analytical skills
    • . Ability to thrive in a very fast-paced and dynamic environment

    To apply please email

    We regret that only shortlisted candidates will be contacted.