Due to rapid expansion and business needs, we are now looking for a support analyst to assist clients using our platform.

Responsibilities

• . Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• . Log all support issues in the company issue tracking system
• . Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• . Perform ongoing configuration of support issues
• . Work with new clients to ensure smooth transition from implementation to support
• . Resolve or explain issues to client satisfaction
• . Escalate issues to the development team when appropriate
• . Raise change requests for platform enhancements
• . Liaise with CoreTRM product developers on changes and enhancements
• . Follow CoreTRM standards, procedures, and policies
• . Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• . Other ad-hoc duties if needed

Requirements

• . IT knowledge/skills is helpful but not a must
• . Understanding of oil trading is helpful but not a must
• . Excellent communication and analytical skills
• . Ability to thrive in a very fast-paced and dynamic environment

To apply please email sophie@coretrm.com

We regret that only shortlisted candidates will be contacted.