Due to rapid expansion, we are now looking for a Support Analyst based in the United Kingdom to assist clients using our platform.

• We are open to remote work arrangements for this role due to the atypical work hours
• This is a client-facing role, and not an IT role
• Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of commodity trading

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ad-hoc cover for other support analysts (including overseas ones) when needed
• Other ad-hoc duties if needed

• 1 to 3 years of experience providing application support in a similar industry. Those handling finance software applications are welcome to apply
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment

To apply please email recruit@coretrm.com

We regret that only shortlisted candidates will be contacted. A F2F interview will be conducted in London between 21-28th Sept 2024.